Items Included in Database Backups

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All items that are important to Password Server running are included in the Database backups.

Note: Always save your Backup Encryption key & Database Connection string.

This includes, for example:

  • Folders/Entries, User Access security, Policies & Challenges, Audit Logs,

  • Administrative Settings & Configuration, Schedules, Enforced Client Config files,

  • License & Backup Encryption key, Passwords, Two-Factor secrets, 

  • even Custom Logos,

  • etc.

What is NOT Stored in the Database

You may consider the following additional files for backup for any of these reasons:

  • Save any undocumented, technical modifications you have made to Password Server files (see below),
  • Wish to save error log output files, or,
  • Just to be thorough and manually backup all data locations

Other information:

  • Database Connection string, *
  • Machine Encryption key, *
  • License Key, *
  • Service User Account * - if a custom username/password is used to run the service
  • Config files - specialized technical changes (examples),
  • Recorded SSO Session files,
  • Some log output file types, for example:
    • Output Error log files for Server, Web, & KeePass

* Note: This info should be backed up manually in a secure location, and may not be included or visible in your database backup:

Application Locations

Note: if you are manually backing up database files, be sure stop the Password Service / Site.

  1. Backup File folder locations:
    • %ProgramData%\Pleasant Solutions
    • %ProgramFiles(x86)%\Pleasant Solutions
  2. Save Registry entries:
    • Open the Windows registry and expand the branch:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Pleasant Solutions
        • Locate the Pleasant Solutions folder, right click on it, and click Export
        • Import these registry settings into your new server, or store for safe-keeping
  3. (Optionally) Backup the server's local KeePass files:
    • Any KeePass folders on your server:
      • %AppData%\PleasantKeePass
      • %AppData%\KeePass
  4. (Optionally) Somewhat related folders:
    • Installation logs:
      • %AppData%\..\Local\Temp

    • IIS Express program (default):
      • C:\Program Files (x86)\IIS Express